Refund Policy
Last Updated: May 8, 2025
1. Introduction
Axisvin ("us", "we", or "our") is committed to providing reliable VIN verification services via our website https://axisvin.com (the "Service"). This Refund Policy explains when and how refunds may be issued for payments made for our VIN verification service. Please read this policy carefully.
2. General Refund Policy
Because our Service relies on non‑recoverable third‑party data fees to generate vehicle history reports, we generally do not offer refunds once a report has been delivered. However, we will consider refund requests in cases of service or processing errors as described below.
3. Non‑Refundable Circumstances
Refunds are not available if:
- Service Completed: The VIN report was successfully generated and delivered.
- Expectation Mismatch: The report content is accurate per third‑party data but does not meet your expectations.
- Incorrect VIN: You submitted an incorrect or invalid VIN.
- Change of Mind: You no longer need the report after purchase.
Important: By using our Service, you acknowledge that third‑party data costs are non‑refundable once incurred.
4. Refund Eligibility
We may grant a refund, at our discretion, if:
- Service Failure: We fail to generate or deliver the VIN report due to our system error.
- Billing Error: You are double‑billed or charged incorrectly.
- Provider Failure: Our data provider cannot produce a report for a valid VIN and we cannot deliver it.
To request a refund, contact us within 7 days of your purchase.
5. Refund Process
To request a refund:
- Email support@axisvin.com or visit our contact page.
- Include your transaction ID, purchase date, and issue description.
- We will review and respond within 5 business days.
- If approved, refunds will be issued to the original payment method within 7–10 business days.
Note: We only refund the original payment method; no store credit unless agreed in writing.
6. Legal Compliance
We comply with applicable consumer protection laws. You may have additional rights under your jurisdiction’s laws:
- EEA consumers: 14‑day withdrawal right under the EU Consumer Rights Directive, where applicable to digital services.
- California residents: CCPA rights to request refund information.
Legal Notice: Local laws may grant you rights beyond this policy. Consult a legal advisor for details.
7. Changes to This Refund Policy
We may update this policy at any time by posting a new version on this page and updating the "Last Updated" date. Significant changes will be notified via email or site notice.
8. Contact Us
If you have questions or wish to request a refund, contact us:
- Email: support@axisvin.com
- Contact page: https://axisvin.com/contact